Free shipping is available in Malaysia (West Malaysia and Sabah, Sarawak) and Singapore. However shipping to other countries may not be available at the moment.
When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS/WhatsApp.
After your order is verified, you can expect to receive your order within the following time frame:
7 -14 working days (except Sunday and Holidays)
*Please be inform that all our products ship directly from our wholesales in china.
You can also check the status of each of your items online with our Order Tracking tool.
Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I need my order now, Can Dianstreet speed up the delivery?
Unfortunately we are unable to speed up the delivery.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 7–14 business days .
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s delivery schedule in your location.
Do note that items that are shipped from international sellers may experience delays during customs clearing.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
For overseas/international products cancellation will be considered prior to orders being shipped.
Does Dianstreet offer international shipments?
We only deliver international shipments to Singapore. Other International shipment is not available at at the moment.
Can Dianstreet deliver the package to my office?
We will deliver your order according to the address you provide during checkout, whether it is your house address or office address.